Policies & Privacy

DEBRA NAVARRO POLICIES & PRIVACY updated 2/22/24

When visiting and shopping here at DEBRA NAVARRO, you agree to the terms and policies shared here.  Modifications to our policies and terms can be made at any time and will be immediately published to reflect the current operational policies of our store.

PAYMENT

We accept a myriad of payment methods at DEBRA NAVARRO:

  • Credit Card
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay – pay in full or in installments
  • Wire Transfer - email smiles@debranavarro.com for details
  • Cashier's Check - email smiles@debranavarro.com for details

SHIPPING POLICY

DEBRA NAVARRO Jewelry is happy to ship your new wearable work of art to you via express service for FREE! Once your order ships, you will receive an email from us providing a tracking number and expected delivery date.

RETURNS

Returns are FREE at DEBRA NAVARRO.  Your purchase is eligible for return for 14 days after shipment with no restocking fee.  Simply contact us at smiles@debranavarro.com to request the return.  Please include your order number and the reason for return.  We’ll provide you a pre-paid mailing label! 

**No returns on custom designs or sale items.

REPAIRS

If your product is, in any way, damaged upon receipt, Debra Navarro will make repairs free of charge.  If your product gets damaged with regular wear & tear, please reach out to smiles@debranavarro.com.  If we are able to assist in the repair, we will do so.  In these cases, the customer is responsible for shipping (both ways) and for the cost of the repair.

WARRANTY & INSURANCE

Debra Navarro does not offer warranty or insurance packages, nor do we endorse any particular providers at this time.  A simple internet search for top jewelry insurance and warranty providers should provide you with what you need to make an informed decision. 

PRICE PROTECTION

In the event the price of your purchased product drops within 14 days of your purchase, DEBRA NAVARRO will refund the difference.

SUPPLIER RESPONSIBILITY

At the core of our business is a desire to advance responsibility and transparency in the jewelry industry while creating beautiful, fine jewelry as artistic expression.  We make deliberate choices in every step of the process to positively impact the people and communities in each step of the supply chain. DEBRA NAVARRO works with suppliers who provide natural diamond origin documentation and is also a member and donor of GEM Legacy, a 501(c)3 dedicated to supporting education, vocation training, and local economies in East African mining communities.

COMPARISON ORDERS

DEBRA NAVARRO does not allow multiple pieces to be purchased for comparison with the intent of returning those not selected.  If you are interested in building a relationship to be a reseller or consignment partner, email smiles@debranavarro,com.

PARTNERS

Any partnerships or recommendations to other retailers is based our belief in the quality of their product and their ethical business practices.  It is also an agreement with our partner to share in product exposure and marketing. DEBRA NAVARRO takes no responsibility beyond the referral. We will review any complaints against our partners to assess viability of a continued relationship.

CONTENT

The content, graphics, photos, logos, designs and other files are the proprietary property of DEBRA NAVARRO Jewelry.  You may not use the content for commercial or non-commercial purposes without expressed, written consent from DEBRA NAVARRO Jewelry.

 PRIVACY

At DEBRA NAVARRO, we take privacy very seriously and work to preserve your privacy with the same diligence as we protect our own.  As such, we collect only the data that we need to communicate with you, complete your purchase, and provide an excellent customer experience.  Necessary information is shared with our banking partners to secure payment and fraud prevention, with our logistics partners to ensure (and insure!) a seamless delivery experience, and/or as required by law.  We will never sell the information you provide to us for marketing purposes.  Cookies are inherently used in our online software platform.  We utilize this functionality to help provide order status, order history, saved carts, etc.

We selected Shopify to host our online store.  To provide full transparency to data privacy and personal information management at DEBRA NAVARRO Jewelry, we want to share Shopify’s security policy: https://www.shopify.com/legal/privacy. 

“Our teams work tirelessly to protect you information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information.  However, we all know that no method of transmission over the Internet, and method of electronic storage, and be 100% secure. This means we cannot guarantee the absolute security of your personal information.  You can find more information about our security measures at https://www.shopify.com/security.”  - Shopify

QUESTIONS/COMMENTS

If you have any specific questions about DEBRA NAVARRO’s store policies or our privacy agreement, please contact us at smiles@debranavarro.com or at NAV Jewelry Works, LLC, 1223 N Rock Rd, Suite E 100, Wichita KS 67206-3863.